Account and access
Signing in with Discord or Whop, how your plan unlocks the app, and what to do when access does not show up.
- Sign in with Discord or with the Whop account you bought TrueGEX with.
- Your plan comes from Whop: a purchase unlocks the app for that account.
- Billing is handled on Whop, from Manage billing in the account menu.
- Up to three devices can be signed in at once.
Signing in
On app.truegex.com, choose Continue with Discord or Continue with Whop. The way you used last on this device comes first, tagged Last used.
You stay signed in for 30 days from your last visit. An account can be signed in on three devices at once; signing in on a fourth signs out the one used longest ago.
How your plan unlocks the app
Your plan is your TrueGEX membership on Whop. The app picks up a new purchase when you sign in with Whop, and on its own within about ten minutes otherwise. Access stays on through a trial, while a payment is being retried, and after you cancel until the end of the period you paid for.
The account menu (your picture in the sidebar) shows where your plan stands:
| Plan line | What it means |
|---|---|
| Renews … | Active, renewing on that date. |
| Trial until … | A trial, ending on that date. |
| Canceled, access until … | Canceled; the app stays open until that date. |
| Payment failed: update it on Whop | Whop could not take the last payment. Update it there to keep access. |
| Free access until … | Access granted by us, until that date. |
| Membership ended·No plan | No active plan on this account. |
When the app says you have no access
| Screen | What to do |
|---|---|
| We couldn't find your purchase | You signed in with a Discord that isn't connected to the Whop account you bought with. Use Link your Whop account once, and you're in. |
| No TrueGEX plan on this account | You signed in with a Whop account without the plan. Sign out and sign in with the Whop account you bought with, or with the Discord you connected on Whop. |
| Your membership has ended | Renew on Whop, then Check again. |
| Your free access has ended | Get a plan with Get TrueGEX; your setup is still there when you return. |
After buying or renewing, Check again looks for the plan straight away. If access ends while the app is open, the live data stops and the matching screen appears.
The account menu
- Your name, email and plan line.
- The logins on the account, with Connect Discord or Connect Whop for the one you haven't linked yet.
- Manage billing: Whop's page for your membership, to change your payment method or cancel.
- Sign out.
The Discord
Members join the TrueGEX Discord through Whop when they subscribe. It is brand new, and early members help shape it.
Common questions
"Sign-in didn't go through" or "That sign-in took too long".
Try again from the sign-in screen. If it keeps happening, check that your browser isn't blocking cookies for truegex.com, or try the other sign-in option.
I was signed out unexpectedly.
Either 30 days passed since your last visit, or the account was signed in on a fourth device, which signs out the oldest one.
Is my setup tied to my account?
Not yet. Your account holds who you are and your plan; boards, settings and lists are remembered in each browser. See Settings and saved data.
Still stuck? Ask in the TrueGEX Discord, or write to [email protected].