LEGAL

TrueGEX Terms of Service

Effective: 29 October 2026 · Version 2026-10-29

These terms govern access to truegex.com, app.truegex.com, TrueGEX Academy and the TrueGEX community. In these terms, “TrueGEX”, “we” and “us” refer to the provider of the TrueGEX service. Contact us at [email protected].

You must be at least 18 and legally able to enter this agreement. When you accept these terms at registration or purchase, they become part of your agreement with us. The purchase confirmation records your subscription and any promotional terms. Our Privacy Policy explains personal-data handling; accepting these terms is not consent to optional tracking.

Nothing in these terms removes rights that the law gives you and does not allow us to exclude.

TrueGEX provides tools for analysing market information: gamma and vanna heatmaps, charts, options-flow views, historical replay, saved workspaces and educational material. Your subscription includes the features described as available at purchase. A feature marked “coming soon” becomes part of your subscription when it is released; the label is not a promised release date.

The service requires a supported browser and internet connection. Coverage, historical availability and update frequency depend on the instrument, market session and available data. We may maintain or improve the service. If a change materially reduces a paid service, we will provide any notice and remedies required by applicable law.

TrueGEX supplies information for self-directed analysis. We do not execute orders, hold trading funds, manage portfolios or assess whether a trade suits your personal circumstances. Access does not create an advisory or fiduciary relationship.

Heatmap levels are estimates, not a record of any dealer's actual positions. A King node, flow score, setup, tracked contract or scanner result does not establish what price will do next or another trader's intentions. Chart alignment and heatmap confluence can inform your analysis; they do not assure a reaction, fill or return.

You choose your trades, position sizes, entries, exits and risk controls. Options can expire worthless, and some positions can produce losses exceeding the initial amount invested. Consider your experience and financial circumstances and obtain independent professional advice where appropriate.

Academy examples, screenshots, replays and community discussion explain concepts. Scripted demonstrations are illustrative. Historical or simulated results do not establish future performance and may omit execution costs, slippage or other conditions of live trading. Statements by members are their own; membership does not make a member an authorised adviser for TrueGEX.

Keep your Discord and Whop accounts secure. A TrueGEX subscription is for one person's own use. Do not share credentials, sell access or let others use your session. Notify support if you suspect unauthorised access. We may limit simultaneous sessions and verify subscription status.

Use the product through the interfaces made available to you. Do not bypass access controls, disrupt the service, harvest other users' information or systematically extract our data. Do not use paid content or outputs to train a model or develop a competing service without written permission. Do not reverse engineer the service, except where the law expressly allows it. Do not use bots, scrapers, crawlers or other automated tools to access, copy or collect data from the service, including by calling its API or live data connection outside the app, unless we have agreed to it in writing.

Your subscription does not grant redistribution rights. Do not operate a mirrored feed, relay live views to a group, resell data or publish substantial portions of the Academy. Personal screenshots may be discussed within the TrueGEX community, subject to third-party data rights and other members' privacy. Ask support before public or commercial redistribution; permission must cover any relevant data-provider restrictions as well as our own rights.

Do not copy members' private posts outside the community without permission. Harassment, impersonation, fraud, spam and unauthorised solicitation are prohibited. Do not imply that TrueGEX endorses your signals or investment services.

Purchases are made through Whop. Check the amount, currency, taxes, billing interval and renewal terms displayed before paying. A recurring subscription renews until cancelled. Cancel through your Whop account before the next renewal to stop future charges. Ordinarily, cancellation leaves access active until the paid period ends. Deleting browser data, leaving Discord or signing out does not cancel billing.

Unless the purchase offer or applicable law provides otherwise, we do not provide discretionary refunds for a partly used billing period, a change of mind outside a statutory withdrawal period, or trading losses. This does not restrict remedies for non-delivery, defective services, unauthorised charges or other mandatory consumer protections. Contact support about a billing problem; you retain lawful payment-dispute rights.

Consumer withdrawal: if the law where you live gives you a right to withdraw from an online purchase, you can use it by sending a clear request to [email protected] within the withdrawal period. Where the law allows, we may deduct a proportionate amount for the service provided before you withdrew.

The current founding offer gives the first 20 eligible new subscribers 30% off using FOUNDING at checkout. The resulting subscription price remains locked while that subscription continues, including if the regular price later rises. The code is limited to one use per customer; cancelling and purchasing again does not restore it. Changes to future promotions do not revoke a price commitment already accepted.

We will give advance notice of a renewal-price increase where required, and allow cancellation before it applies. No free trial is included unless expressly offered at purchase.

We and our licensors retain the rights to our software, design and original educational material. Subscription access grants a limited right to use these materials for the purposes described here, not ownership of the underlying work or data.

You retain rights in your chart annotations, messages and other original contributions. You permit us to store and display them as needed to provide the account, synchronisation and community features you use. This permission does not authorise using private messages as advertising or publishing your identity as a testimonial without separate permission. We may use voluntarily submitted product suggestions without payment or an obligation to implement them.

Report suspected infringement to support with enough detail to identify the affected material and your rights.

Whop handles purchases and membership functions; Discord handles its login and community platform. Their separate terms apply to your use of their services.

Market data and derived calculations can be delayed, missing, revised or incorrect. Connectivity, exchange schedules and upstream outages can affect the product. Verify important information with an appropriate independent source before acting. A displayed refresh interval does not guarantee the age or completeness of every underlying input. Replay is limited to available recordings.

We may restrict access where reasonably necessary to address account compromise, abuse, non-payment, unlawful conduct or a material breach. Where practical we will explain the issue and give you an opportunity to respond or remedy it. Immediate restrictions may be necessary for security or legal reasons. Contact support to dispute a restriction.

If we end your access because you seriously or repeatedly broke these terms, the remaining paid period is not refunded unless the law requires it. If we discontinue the paid service for any other reason, we will refund the unused prepaid service period. Clauses about accrued payments, ownership, permitted use and disputes continue where their purpose requires it.

To the extent permitted by applicable law, we do not promise uninterrupted availability, perfect data, suitability for a particular trading strategy or a financial outcome. Mandatory guarantees relating to digital services still apply.

Subject to those rights, we are not responsible for losses caused solely by your independent trading decisions or for indirect losses that applicable law allows a provider to exclude. Where legally valid, our aggregate contractual liability for a claim connected with the service is limited to the subscription fees you paid for the 12 months before the event giving rise to the claim.

These exclusions and the cap do not apply to fraud, intentional misconduct, gross negligence where exclusion is prohibited, death or personal injury caused by negligence, or any liability that cannot legally be excluded or limited. They do not restrict statutory data-protection remedies.

Send complaints to [email protected] with your account reference and a description of the issue. We will investigate and respond. Contacting us does not shorten statutory deadlines or prevent you from seeking urgent relief, using lawful payment-dispute channels, or contacting a regulator.

If you are a consumer, you keep the protection of the mandatory laws of the place where you live, including any right to bring proceedings there.

When these terms materially change, we will explain the change, its effective date and any action required through an appropriate account or service communication. Changes will not retrospectively remove accrued rights. Where a change requires acceptance, we will obtain it. If one provision is unenforceable, the remainder continues so far as legally possible.